Politique de remboursement

Return and Refund Policy:

Thank you for choosing our products. We strive to provide you with the best quality and service. In the event that you are not completely satisfied with your purchase, we have implemented a return and refund policy to ensure a smooth and fair process.

Returns:

We accept returns within 30 days from the date of receiving your order. To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Please ensure that the product is in the same condition as you received it.

To initiate a return, please contact our customer support team who will guide you through the return process and provide you with a return authorization. We kindly ask you to include the return authorization number on the package for efficient processing.

Please note that we do not cover the cost of return shipping. It is the responsibility of the customer to arrange and pay for the return shipment. We strongly recommend using a trackable shipping service to ensure the safe delivery of the returned item.

Refunds:

Once we receive the returned item and verify its condition, we will process the refund. Please note that a 15% restocking fee will be applied to the refund amount. This fee covers administrative costs and handling associated with processing returns.

The refund will be issued to the original payment method used during the purchase. Please allow a reasonable processing time for the refund to be reflected in your account, as it may vary depending on your payment provider.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange a product, we kindly ask you to follow the return process mentioned above and place a new order for the desired item.

Exceptions:

Please note that certain items, such as personalized or customized products, may not be eligible for return unless there is a manufacturing defect or error on our part. In such cases, please contact our customer support team for assistance.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately within 48 hours of receiving the order. We will gladly assist you and provide a suitable solution, which may include a replacement or refund, depending on the specific situation.

Contact Us:

If you have any questions or need further assistance regarding our return and refund policy, please do not hesitate to contact our customer support team We are here to help and ensure your satisfaction.

Please note that this return and refund policy is subject to change without prior notice. It is advisable to review this policy periodically for any updates.